Q. What are vintage/shabby chic Rentals?
A. We specialize in one-of-a-kind, re-purposed pieces for your special occasion. We have had fun finding classic pieces and restoring them into unique items. We have refurbished chairs, tables and doors along with hand-picked mismatched vintage china, unique table toppers and many more items to make your day memorable.
Q. How do I reserve my items from Wildfire Junque?
A. After a proposal is made the items are put on hold for 72 Hours. If you choose to move forward you are required to sign a contact, put a 50% deposit down along with a credit card on file for any loss or damage that could occur during your rental period.
Q. Can I make changes to my order after I have a signed contract?
A. Yes, you have until 60 days prior to your event to make any changes you need. After that date we can exchange items of equal or greater value or add additional rental items. An additional deposit will apply. (Any changes or add-ons will depend availability of items.)
Q. Do you offer a weekly rental rate?
A. Yes, as long as the items are available. Weekly rentals are useful for home staging, eye-catching window displays, or to create a great ambiance for photo shoots or movie sets.
Q. When is my remaining balance due?
A. Balance is to be paid 30 days prior to event.
Q. Do you have a cancellation policy?
A. Yes, we understand that unforeseen situations arise. We will reimburse the full deposit (which is 50% of your order amount) if cancelled 90 days prior to your event date. If you cancel anytime after that the following applies: Under 90 days we reimburse 25% of deposit. 60 days or less we retain your 50% deposit and 30 days or less we charge the full amount of your order.
Q. Uh-oh, I broke it. What do I do now?
A. Accidents happen, If an item is damaged, broken, or lost, we ask that you call, text or email us right away. Please do not try to clean or repair the item. Wildfire Junque will do everything we can to repair the item. You will be responsible to either pay for the repair of an item or the replacement cost of the item. Replacement costs are given in writing if requested with your contract. For repairs and cleanings, you will be charged whatever it costs us to clean or repair the item.
Q. Darn it, what can I do if you don’t have what I need?
A. Don’t worry; we love the thrill of exploring for new items. If there is something you want and we don’t have it, holler at us. We are constantly adding to our inventory so we might already have the item. If we don't, we might be able to find it for you! We also love creating custom items. See our Custom Order page for more information.